Shipping policy
Shipping Policy
Processing Time
All of our products are made to order. Once you place an order, it is sent to our production partner for processing and quality checks.
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Processing time: 3–7 business days
This includes printing, packaging, and preparing your order for shipment.
Please note that processing times may be longer during peak seasons, promotions, or holidays.
Shipping Time & Delivery Estimates
After your order has been processed, it will be shipped to your address. Estimated shipping times are as follows:
- Australia: 10–20 business days
- International: 10–30 business days
- United States: 7–15 business days
Shipping times are estimates and may vary depending on destination, customs clearance, carrier delays, or external factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–72 hours for tracking updates to appear.
Shipping Fees
Shipping costs are calculated at checkout and vary based on your location and the items ordered.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.
Incorrect Address or Delivery Issues
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
If your order is marked as delivered but you have not received it, please contact your local carrier first. If the issue remains unresolved, reach out to us and we’ll do our best to assist.
Delays
While we strive to meet delivery estimates, delays can occasionally occur due to factors such as customs processing, carrier issues, or high order volumes. We appreciate your patience and understanding.
Contact Us
If you have any questions about shipping or your order, please contact us at Lushlushstudios@gmail.com